Who do I contact for patio furniture customer support?
For questions about an existing order, delivery, warranty, or service, the best starting point is the showroom where you made your purchase. Each location's team knows your order history and can help fastest.
You can reach any showroom by phone or email. Every patio location has an email address listed on our Patio Showrooms page. Email is especially helpful when you can include photos and dimensions of what you need, whether that's a replacement cover, a repair question, or help sizing a new piece for your space.
You can also reach our patio team through the Patio Contact page for general inquiries, product questions, or to be connected with the right showroom.
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What is the patio furniture return and refund policy?
All purchased patio furniture and accessories (umbrellas, cushions, covers, etc.) must be returned within 30 days of taking possession, subject to the following:
- Special order products are not eligible for return. All sales are final.
- Delivery and setup fees are not eligible for refund.
- All returns must include a valid receipt or delivery paperwork.
- All products must be in new, unused condition and will be evaluated upon return.
- Pick-up and restocking fees may apply.
Because some policies may vary by location, we recommend contacting the showroom where you made your purchase for specific return details. Reach out through our Patio Contact page if you need help getting connected.
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Can I exchange my patio furniture?
Exchanges are handled on a case-by-case basis through the showroom where you made your original purchase. The same conditions that apply to returns (30-day window, new/unused condition, valid receipt) apply to exchanges as well. Special order products are not eligible for exchange.
Your best first step is to contact the showroom where you bought the piece, since each location's team has your order history and can walk you through what's possible. You can reach them by phone, email, or through our Patio Contact page.
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How do I handle a warranty issue with my patio furniture?
Every brand we carry includes a manufacturer warranty. Here's a quick look at frame warranty coverage for the brands in our showrooms:
- POLYWOOD: Frame warranty: 20 years. Finish: 5 years (powder coat, hardware). Fabric: 1 year (cushion fabric), 3 years (sling).
- OW Lee: Frame warranty: 20 years. Finish: 5 years. Fabric: 5 years (cushion and sling).
- Homecrest: Frame warranty: 15 years. Finish: 5 years (powder coat, hardware). Fabric: 2 years (cushions), 5 years (slings). Registration required within 60 days of purchase at myhomecrest.com.
- Tropitone: Frame warranty: 15 years. Finish: 5 years. Fabric: 1 years.
- Castelle: Frame warranty: 15 years. Finish: 5 years. Fabric: 5 years (material), 2 years (stitching).
- Mallin: Frame warranty: 15 years. Finish: 7years. Fabric: 1 year.
- Ebel: Frame warranty: 15 years. Finish: N/A (included in frame). Fabric: 1 year (cushion), 5 years (fade on Sunbrella).
- Hanamint: Frame warranty: 10 years. Finish: 3 years (peeling, blistering; not fading/wear). Fabric: 1 years (cushions, slings, fire pit accessories).
- Jensen Outdoor: Frame warranty: 5 years. Finish: 5 years (powder coat). Fabric: 1 years (cushions), 3 years (sling).
- Kingsley Bate: Frame warranty: 5 years (teak, residential), 3 years (commercial). Finish: 3 years (Eco-Teak finish), 5 years (aluminum finish). Fabric: 1 years (cushions, slings, pillows, covers).
- Kettler: Frame warranty: Varies by model (see owner’s manual); 1 year default (residential), 90 days (commercial). Finish: Included in frame warranty. Fabric: Included in frame warranty.
- Les Jardins: Frame warranty: 2 years (furniture). Finish: Included in frame warranty. Fabric: Included in frame warranty
- Christy Outdoor Living (Ridgway): Frame warranty: 5 years (aluminum frames, structural failure). Finish: 3 years (peeling, cracking, blistering). Fabric: 2 years (cushions and polyester rope: splitting, unraveling, excessive fading)
Important: Homecrest requires warranty registration within 60 days of purchase. Register at myhomecrest.com to activate your coverage. Our showroom team can walk you through the process at the time of purchase.
Common exclusions across most brands include wind and storm damage, normal wear, fading from UV exposure, and damage from improper maintenance or harsh chemicals. For Christy Outdoor Living (Ridgway), additional exclusions include frame or weld damage from improper use or exposure to water and sub-freezing temperatures, scratches or chips from normal wear on the finish, cushion foam softening (considered normal wear), and discoloration from chemical spills, fluids, stains, oil, or water damage.
To start a warranty claim, contact the showroom where you purchased your furniture. Our team will assess the issue, determine if it falls under warranty, and coordinate directly with the manufacturer on your behalf. Most brands require proof of purchase and photos of the issue.
Not sure which location you purchased from? Reach out through our Patio Contact page and we'll connect you with the right team.
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What are the warranty and wind ratings for patio umbrellas?
We carry umbrellas from two manufacturers, each with different warranty and wind performance specs:
Frankford (Monterey and Aurora models):
- Frame: 5 years on premium models for structural defects
- Fabric: 10 years on marine-grade acrylic against significant loss of strength and color
- Finish: 3 years on powder coat against chipping, peeling, and fading
- Crank mechanisms: 5 years (handles, axles, tilt systems)
- Bases: 1 year
- Wind ratings: Monterey Market (9' and 11') rated for sustained winds up to 35 mph (fiberglass frame models up to 40 mph). Aurora Cantilever (13' and 8.5'x11') rated for sustained winds up to 25 mph (30 mph with Wind Stabilizer Kit).
Treasure Garden (Glide and AKZ Plus models):
- Frame and hardware: 2 years (powder coat, frame, ribs, crank, tilt, cord)
- Fabric: 5 years fade warranty on Sunbrella, Outdura, and Bella-Dura fabrics (4 years on O'bravia)
- Bases: covered under the 2-year frame/hardware warranty
- Wind performance: No published mph ratings, but cantilever models (AKZ Plus line) feature a double wind vent system that allows air to flow through the canopy rather than catching it like a sail.
Important for both brands: Wind and storm damage is not covered under any umbrella warranty. Always close and secure your umbrella when not in use, especially at altitude where afternoon gusts are common. Heavier bases (we carry options from 35 lb. to 100 lb.) provide more stability — our showroom teams can recommend the right base weight for your umbrella size and exposure.
For furniture brand warranty details, see "How do I handle a warranty issue with my patio furniture?" above. For more on umbrella types and sizing, see The Complete Guide to Choosing the Right Patio Umbrella on our blog. To start any warranty claim, contact the showroom where you purchased or reach out through our Patio Contact page.
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What patio furniture repair services does Christy Sports offer?
Repair services are available for furniture purchased at Christy Sports from a manufacturer that we carry. Whether something can be repaired depends on the age of the piece, warranty status, and parts availability, so the first step is always to contact a showroom and let our team take a look.
Umbrella repairs: We repair Treasure Garden umbrellas in-house. There is an evaluation fee for umbrella repairs whether the umbrella turns out to be fixable or not. If the umbrella can be repaired, you'll receive a cost estimate before any work is done.
Manufacturer warranty repairs: For other brands, repairs are coordinated through the manufacturer based on warranty coverage and parts availability. Our team handles the process for you, from assessing the issue to working with the brand on your behalf.
Replacement parts: Replacement glides, the small caps or feet on the bottom of chair and table legs that protect both the furniture and your deck or patio surface, are available for chairs, benches, and chaise products by special order through any Christy Sports patio showroom. We can also order replacement slings for all manufacturers we carry (see the sling replacement FAQ below), and re-slinging services are available at all of our patio locations.
To find out what repair options are available for your specific piece, contact the showroom nearest you or reach out through our Patio Contact page. Our team can assess the issue and let you know the best path forward.
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Can I get the slings on my patio chairs replaced?
Yes. Slings are the single piece of fabric that forms the seat and backrest on many outdoor chairs, chaise lounges, and barstools. Over time, sun exposure at altitude, temperature swings, and regular use can cause sling fabric to stretch, fade, or develop small tears. Replacing a worn sling gives the chair a second life without replacing the frame.
Christy Sports can order replacement slings for all manufacturers we carry, and re-slinging services are available at every patio showroom across Colorado and Utah. Our team matches the new sling to your chair's frame dimensions and mounting style, so the fit and tension are correct from the start.
What to know before you call:
- Re-slinging is available for furniture purchased at Christy Sports from a manufacturer we carry.
- Bring your chair into the showroom if possible, or have the brand name, collection, and chair model handy. Photos of the existing sling and frame help our team confirm the right replacement fabric and size.
- Sling fabric options vary by manufacturer. Our showroom teams can show you what's available for your specific chair.
- Turnaround time depends on the manufacturer and fabric availability. Your showroom will give you a timeline when you place the order.
To get started, contact the showroom nearest you by phone or email, or reach out through our Patio Contact page.
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How do I care for teak outdoor furniture?
Teak is one of the most durable natural hardwoods available for outdoor furniture, but it does require some attention, especially when new. Here are the key things to know if you own or are considering our Kingsley Bate Spencer collection (Grade A teak).
Before first use: Wipe new teak furniture with a damp cloth before placing cushions on it. Teak contains natural oils that can stain cushion fabric, and this oil can even permeate plastic shipping bags. Do not place cushions on teak until you've completed this step.
During the first few rainfalls: Expect some oil to surface from the wood when it gets wet. Bring cushions indoors before rain during this initial period. For dining chairs with slings that can't be removed, pull them out from beneath the table. Once the furniture begins developing its silver-gray patina (typically after a few rainfalls), this precaution is no longer necessary. Stains from teak oil are not covered under warranty.
The weathering process: When used outdoors, Grade A teak gradually develops a silver-gray patina over 9 to 12 months, depending on climate and exposure. This is a natural process. If you prefer to maintain the golden-brown color, Kingsley Bate offers a Teak Protector product that should be reapplied seasonally. Small cracks or "checking" may appear as the wood expands and contracts with temperature changes. This is cosmetic only and does not affect structural integrity.
Cleaning: The only required maintenance is periodic cleaning. Hose down the furniture (avoid high-pressure washers), then scrub with a soft bristle brush using a solution of 2/3 cup laundry detergent and 1/4 cup bleach in 1 gallon of warm water. Rinse thoroughly. Avoid oiling teak furniture, as this can lead to mildew. Use a water-based sealant like Kingsley Bate Teak Protector instead.
Winter storage in Colorado and Utah: Teak is durable enough to withstand snow and freezing temperatures, but cushions, sling furniture, and sling decking inserts should be brought indoors. If you prefer to store the frames, keep them in a dry, unheated space like a garage or shed. If using protective covers, make sure they are breathable to prevent mildew.
For the complete care guide covering teak, Eco-Teak, woven furniture, aluminum, cushions, slings, and more, see Kingsley Bate's Grade A Teak Furniture Care Guide (PDF) or their full FAQ page. For general cleaning tips across all materials, see The Ultimate Guide to Cleaning Outdoor Furnitureon our blog.
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How do I order a new cover for my patio furniture?
Replacement covers are available for most of the collections we carry. To order the right cover, you'll need to know the brand, collection name, the specific pieces you need covered (sofa, dining table, chaise, etc.), and the basic dimensions of each piece. Sizing matters more than you might expect: lounge chairs alone come in four different cover sizes, so having your measurements handy helps our team match you with the right fit the first time.
The easiest way to order is to call the showroom nearest you (nearby is best for coordinating pickup or local shipping) or send an email with the details. Every showroom has an email address listed on our Patio Showrooms page. Covers can be shipped directly from the showroom to your door if you're not able to pick up in person.
You can also reach us through our Patio Contact page to get connected with the right location.
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Do I need to store my patio furniture inside during winter?
Winter creates the most damaging conditions outdoor furniture faces all year. Snow and ice melt into joints, fabrics, and frames, then refreeze. That repeated expansion and contraction weakens materials over time. Proper winter prep and storage can add five to ten years to the life of most furniture.
When to winterize: In Colorado and Utah, plan to move furniture inside or cover it once overnight lows reach the 30s and the first snowfall is on the way, typically late October through early November.
Where to store: Choose a dry, clean, ventilated space such as a garage, shed, or covered patio. Clean each piece thoroughly, allow it to dry completely, and remove cushions before storing. Make sure air can circulate around stored items. If you live in an area with rodents or squirrels, it is especially important to move cushions indoors -- otherwise they may become nesting material.
Winter storage checklist:
- Clean thoroughly. Remove sunscreen, pollen, dirt, and oils that can stain or encourage mildew. For deeper cleaning and prep steps, see The Ultimate Guide to Cleaning Outdoor Furnitureon our blog.
- Let each piece dry completely. Moisture trapped under covers is the most common cause of winter damage.
- Store cushions separately indoors. Use breathable deck boxes or indoor closets, never airtight containers or plastic bags.
- Apply protective products. Wood can be oiled if you want to maintain color. Metal benefits from a non-hazing automotive wax or protective finish.
- Use fitted, vented covers. Ventilation panels prevent condensation buildup. Choose neutral colors so storage looks intentional and tidy.
- Elevate frames off the ground. Risers or pavers keep legs out of puddles and melting snow.
- Store umbrellas indoors. Clean, dry fully, and store closed to prevent mold and fabric breakdown.
- Bring glass tabletops indoors. Glass can crack during repeated freeze and thaw cycles.
- Always store furniture upright, not on its side or upside down. Manufacturers place water drain holes in key locations to let water escape from hollow spaces. If furniture is stored on its side or upside down, water cannot drain and will cause frame damage when it freezes.
- Choose the most sheltered outdoor spot if storing outside. Under rooflines, against walls, or on covered patios whenever possible.
If you cannot bring furniture inside: Use heavy-duty, waterproof, UV-resistant covers with built-in ventilation panels to prevent condensation. Secure covers tightly at the bottom so winter winds cannot lift them. Elevate furniture on risers or pavers to keep it out of melting snow, and place pieces near a wall, under an overhang, or in the most sheltered corner of your patio.
Material-specific tips:
Wood (teak, Ipe): Clean with mild soap and water. Dry fully. Oil only if you want to maintain the golden color; skip it to let the natural patina develop. Covering and elevating helps prevent cracking or warping. See our full teak care FAQ above for more detail on the Spencer collection by Kingsley Bate.
Metal (aluminum, steel, wrought iron): Wash and dry completely. Apply automotive wax or a protective finish. Cover with vented covers to reduce condensation. Touch up chips or rust spots before winter.
Wicker (resin or natural): Vacuum grooves, then wash gently. Ensure the weave is fully dry. Resin wicker can stay outside with a good cover. Natural wicker should be stored indoors for best results.
Cushions and fabric: Spot clean with mild soap. Air dry fully. Store indoors or in ventilated deck boxes. Avoid airtight plastic containers or bags.
For more seasonal tips, read Extend the Season: Fall Patio Finds to Keep You Outside Longer on our blog, or contact your nearest showroom through the Patio Contact page for personalized winter prep advice.
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