FAQ - FREQUENTLY ASKED QUESTIONS

CONTACT US


How do I get help from Christy Sports?

For help with a Rental from Christy Sports or Door 2 Door, please contact our Rental Customer Service team 877.754.7626 or email Rental Customer Service at rentskis@christysports.com.  You can also learn more about Christy Sports Rentals here.

For help with an online order or any other inquiry, please contact our Customer Service team 888.413.6966 or email our Customer Service team at help@christysports.com.  You can also chat (bottom right) or email (bottom left) us using the widgets at the bottom of the page.

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Orders & Payment


Can I buy something online and pick it up in a store?

Christy Sports is currently not able to offer offer Buy Online and Pick-Up In-Store service but we are actively working on enabling this feature and other similar capabilities in the near-future.

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What types of payment do you take?

Christy Sports accepts all major US and Canadian credit cards, PayPayl and Apple Pay. Christy Sports does not accept international credit cards for online orders. The Christy Sports website is unable to redeem gift cards towards online purchases at this time but we hope to enable this functionality soon.

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Why was my order processing delayed?

We make every effort to ship orders within 3 business days of the order date. However, to offer such an extensive line of products from the best brands, we include items for sale on our website from locations that are a bit off the beaten path. If you order one of those items, it may take us a few extra days to retrieve your items, and then get them on the way to you.

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Do you price match?

Yes, if you find a lower advertised price on the same product, we'll match it. To qualify, please confirm all of the following requirements are met:

  • The item must be available for immediate purchase at the other retailer at the time of the Price Match.
  • The item must be for the exact same brand and the exact same season (down to the size & color).
  • Any additional costs for shipping from the other retailer will be considered in the price match decision.
  • Once the above criteria is met, please contact and be sure to include a link to the item on the other retailer's website and we will be in touch with you to confirm the price match and proceed with your order.

*Christy Sports is unable to price match Amazon or eBay.

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Will I be charged sales tax?

Applicable sales tax will be added to all purchases shipping to Colorado, Utah, New Mexico and Washington addresses due to our physical retail presence in these states.

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When will my payment be processed?

Your credit card or PayPal payment will be charged the day your order ships. Gift Cards will redeem immediately when the order is placed for security purposes.

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Can I change my order before it's shipped?

Unfortunately we cannot amend orders or shipping addresses after an order has been placed. If you need to change your delivery address, we can cancel your current order and a new order will need to be placed.

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Can I cancel my order?

Yes, if your order has not shipped we can still cancel it. Once cancelled, the voided authorization will automatically drop off your account within 1-5 business days depending on your banking institution. If you need to cancel your order, please contact us immediately at 888.413.6966

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If the price drops after I buy something, can I get a refund?

Yes, if you contact us within 14 days of your online purchase, we'll honor the online price difference in the form of a refund back to your account.

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Shipping & Returns


How much do you charge for shipping?

Any order over $50 qualifies for FREE Standard shipping in the United States (otherwise we charget $9.99). The cost for Next Day shipping is calculated by the value of your order and will be displayed on the checkout page before you complete your order.

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When will my order ship?

Christy Sports makes every effort to ship out orders by the next business day after your order has been confirmed. Often, we are able to ship them out the same day (when ordered before 1pm MT). Orders placed on Friday, Saturday & Sunday will ship no later than Monday (assuming Monday is not a holiday). Transit time varies by the location of the delivery address, but you can generally expect locations further from Colorado to require longer transit times (for Standard Shipping).

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How long will it take to get my order?

Once the order leave our warehouse, the shipping method you chose during checkout will determine the time in transit (until delivery). Transit time varies by the location of the delivery address, but you can generally expect locations further from Colorado to require longer transit times (for Standard Shipping). Orders shipping to CO and UT are generally in transit for no longer than 1-2 business days. Orders to the East and West can take 3-5 business days from date of shipment. Next Day is guaranteed to be in transit for no longer than 1 day from shipment date but is not guaranteed to be next day from order placement.

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Does Christy Sports ship internationally?

Unfortunately, we do not ship outside of the US at this time, other than U.S. Territories and Military APO/FPO addresses. However, Christy Sports is affiliated and familiar with MyUS.com, the No. 1 international shipping service.

  • With MyUS.com, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country. MyUS.com uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.
  • We offer Free Economy Ground Shipping from Christy Sports to MyUS.com. The cost associated with getting the goods from US to you are applied by MyUS.com based upon the weight and size of items you order.

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Does Christy Sports ship to P.O. Boxes or Military APO/FPO addresses?

Yes, we do ship to P.O. Boxes and Military addresses! Just enter your shipping address appropriately during the checkout process.

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What if I'm not home when my order is delivered?

If no one is available to sign for the goods, the parcel will be delivered without a signature. We recommend sending to an address where someone can accept the package during business hours, that way you're sure to get the item as soon as possible!

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How do I make a return?

Learn more about Christy Sports 367 day return policy here.  If you are ready to start your return, follow the steps below.  Keep in mind it may take up to 7 business days after receipt of product for your refund to be processed.

  1. Include a copy of your receipt or invoice (in package documents or print-out of emails are all acceptable documents)
  2. Include a name and contact number just in case we need to reach you.
  3. All items must be returned in their original packaging.
  4. Items must be returned with all original tags still attached.
  5. Mail your package to:
    • Christy Sports E-Commerce
    • 11005 West 8th Ave, Suite 102
    • Lakewood, CO 80215

Don't forget, you are also welcome to take your order back to any Christy Sports location in CO or UT or any of our extended family of retail stores including stores in WA and NM. Please use our Store Locator to find a location near you.

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Can I exchange my item for a different color/size?

The easiest way to make an exchange is to place a new order through our website, and return your new, unused item to us for a full refund. This ensures that you get your item more quickly and avoids the risk of it selling out.

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Can sale items be returned?

Yes, any unused items can be returned to us within 180 days for a full refund. Please refer to question 3 for return instructions!

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How long will it take to get my refund once I return something?

Returns are processed in the order they arrive at our fulfillment center, and can take up to 7 days for us to process once we receive your return. Refunds are processed back through the original form of payment. You will be notified via email at the address listed on your account when this transaction has taken place.

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Product


How do I start a warranty claim for something I ordered online?

  • Many of our products sold on ChristySports.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for specific products, contact the manufacturer directly.
  • In the event that the manufacturer requires a dealer to continue the process of a warranty, please ship your product to the address specified below with a brief description of the problem. Please be sure to enclose your online receipt to avoid any delays processing your claim. All warranties are to be mailed to the original purchase location. Mail your product to:
    • ChristySports.com
    • Attn: Warranty
    • 11005 West 8th Ave, Suite 102
    • Lakewood, CO 80215

I received a defective product. What do I do?

If you receive a damaged or defective item, please contact Customer Service within 30 days of delivery at 1.888.413.6966 or by email at help@christysports.com. Be prepared to give customer service the last name or order number from your original confirmation. Christy Sports will make every reasonable effort to assist you with your return. Please note, if you do not contact customer service, you are responsible for all return shipping charges.

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Is your discount policy the same online as it is in store?

Online prices and selection may vary from our retail stores. Prices and offers are subject to change. Pricing is the same for the most part, but not guaranteed. Our department competes with other online retailers to get you the best deals. We recommend calling the store you are visiting for current prices and availability.

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Do you sell used gear?

Everything we sell online is new and unused. But our friends at demo-skis on Ebay are doing fantastic work with the sale of used ski and snowboard gear. They have a large selection and great customer service reviews. Check them out!

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If I buy skis and bindings, will they come mounted?

We are unable to mount bindings before shipping. Installation by a certified technician with your ski boot present must be done professionally to ensure your bindings will function as designed and any warranties remain intact.

System skis come with their binding plates attached, but the toe and heel pieces will still need to be adjusted to your boot size and specifications by a certified mounting technician.

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If I order a snowboard, can I request a specific base color?

Many brands we carry randomize the base colors on their boards. We will do our best to ship the base color requested, but we cannot guarantee that we have exact color left in stock.

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Where can I find the most current information about pass sales?

Please visit the resort’s website for the most up-to-date information and general inquiries.

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Rentals


How do I get help with a Rental?

For help with a Rental from Christy Sports or Door 2 Door, please contact our Rental Customer service team 877.754.7626 or email us rentskis@christysports.com.  You can also learn more about Christy Sports rentals here.

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I rented gear. Can I redeem my demo credit online?

Demo credits are redeemable at the same location that facilitated the demo with proof of purchase. If you didn't see what you liked at the store, send us the details below in an email to help@christysports.com and we can give you a one-time use discount code for up to two-days' worth of your demo rental to use towards your gear purchase online!

  • A copy of your demo rental receipt
  • The gear you're interested in purchasing

Please note: Your demo credit is good through the end of the current season, and can only be used towards the purchase of a new ski or snowboard of the same season. Selection is limited to current availability.

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