FAQ - FREQUENTLY ASKED QUESTIONS

CONTACT US


How do I get help from Christy Sports?

For help with an online order, rental, or any other inquiry, please contact our Customer Service team 888.413.6966 or email our Customer Service team at help@christysports.com.  You can also chat with us during weekday business hours.

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Rentals


How do I get help with a Rental?

In order to provide you with the best user experience we are currently rebuilding our rental site. You can call us Monday - Friday at 888.413.6966, Live Chat or email us help@christysports.com

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I rented gear. Can I redeem my demo credit online?

Demo credits are redeemable at the same location that facilitated the demo with proof of purchase. If you didn't see what you liked at the store, send us the details below in an email to help@christysports.com and we can give you a one-time use discount code for up to two-days' worth of your demo rental to use towards your gear purchase online!

  • A copy of your demo rental receipt
  • The gear you're interested in purchasing

Please note: Your demo credit is good through the end of the current season, and can only be used towards the purchase of a new ski or snowboard of the same season. Selection is limited to current availability.

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What is your cancellation policy?

Please cancel your reservation 24 hours prior to your pick-up day for a full refund. You can make changes at any time. If you need to cancel or change your reservation during weekend hours please contact your rental location.

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Do you have a group of 15 or more renters?

Christy Sports offers a group discount if you have 15 or more renters. Please email or call us to learn more.

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Do you offer helmet rentals?

If you would like a helmet please reserve it with your rental. The cost is $12.95 per day. Helmet quantities are limited and we cannot guarantee a Helmet will be available without a reservation.

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Do you offer goggle rentals?

No, at this time we do not offer goggles to rent. These items can be purchased in store or online.

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Are poles included with rental package?

Yes, ski poles come with each package. You will be sized for your poles when you pick up your rentals.

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Do you offer a Damage Waiver for rental equipment?

Yes, all Christy Sports locations offer the damage waiver. The cost is $2 per person, per day. Damage waiver covers only breakage or damage of equipment, it does not cover loss, theft or personal injury.

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When can I pick up my equipment?

Rental equipment can be picked up on the first day of the rental reservation, or if you select “early pickup” during your reservation, you can pick up your equipment after 3pm the day before your first rental day.

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When should I make my reservation?

Reserve your equipment as soon as you know your vacation dates. Some locations do sell out during the holidays and spring break. Equipment prices vary by location, please view locations and rates page.

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What size ski boots and snowboard boots do you carry?

We have ski boot sizes from a junior size 8 to an adult size 16, and snowboard boots to a size 15.

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What ski length should I rent?

Your equipment will be custom fitted by one of our expert technicians, when you arrive at the store for pickup. If you would like to request a specific length before arrival, please make a note in the special request box on your reservation.

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What if I bring my own boots?

No problem, we have a price for skis only, this package does not include boots.

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Can I pick up my equipment at one location and drop it off at another location?

Equipment must be returned to the location rented from.

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Can I extend my rental period/hold on to the gear for an extra day?

Please contact your rental location to determine if you are able to extend your rental. If you are not and someone else has reserved your equipment we kindly ask that you return it on time.

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What type of skier am I?

Type I Ski Cautiously, Type II Ski Moderately, Type III Ski Aggressively.

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Orders & Payment


Can I buy something online and pick it up in a store?

Christy Sports is currently not able to offer offer Buy Online and Pick-Up In-Store service but we are actively working on enabling this feature and other similar capabilities in the near-future.

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What types of payment do you take?

Christy Sports accepts all major US and Canadian credit cards, PayPal, Apple Pay. Christy Sports does not accept international credit cards for online orders. We also accept KLARNA as a featured payment method for all customers except those in NM and US territories, allowing you to split your purchase into 4 interest-free payments. Click here to learn more about KLARNA. The Christy Sports website is unable to redeem gift cards towards online purchases at this time but we hope to enable this functionality soon.

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Can I buy or redeem my Christy Sports Gift Card online?

Christy Sports is currently not able to sell or redeem gift cards online, but we are actively working on enabling this option for payment in the near-future. Gift Cards can still be purchased and redeemed at any Christy Sports store location.

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Why was my order processing delayed?

We make every effort to ship orders within 3 business days of the order date. However, to offer such an extensive line of products from the best brands, we include items for sale on our website from locations that are a bit off the beaten path. If you order one of those items, it may take us a few extra days to retrieve your items, and then get them on the way to you.

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Do you price match?

Yes, if you find a lower advertised price on the same product, we'll match it. To qualify, please confirm all of the following requirements are met:

  • The item must be available for immediate purchase at the other retailer at the time of the Price Match.
  • The item must be for the exact same brand and the exact same season (down to the size & color).
  • Any additional costs for shipping from the other retailer will be considered in the price match decision.
  • Once the above criteria is met, please contact and be sure to include a link to the item on the other retailer's website and we will be in touch with you to confirm the price match and proceed with your order.

*Christy Sports is unable to price match Amazon or eBay.

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Will I be charged sales tax?

Applicable sales tax will be added to all purchases shipping to Colorado, Utah, New Mexico and Washington addresses due to our physical retail presence in these states.

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When will my payment be processed?

Your payment will be charged the day your order ships.

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Can I change my order before it's shipped?

Unfortunately we cannot amend orders or shipping addresses after an order has been placed. If you need to change your delivery address, we can cancel your current order and a new order will need to be placed.

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Can I cancel my order?

Yes, if your order has not shipped we can still cancel it. Once cancelled, the voided authorization will automatically drop off your account within 1-5 business days depending on your banking institution. If you need to cancel your order, please contact us immediately at 888.413.6966

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If the price drops after I buy something, can I get a refund?

Yes, if you contact us within 14 days of your online purchase, we'll honor the online price difference in the form of a refund back to your account. If your purchase was made at a store location, you will need to contact them directly. Please use our Store Locator to find a location near you.

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Shipping & Returns


How do I make a return?

Learn more about Christy Sports 367 day return policy here.  If you are ready to start your return, follow the steps below.  Keep in mind it may take up to 7 business days after receipt of product for your refund to be processed.

  1. Include a copy of your receipt or invoice (in package documents or print-out of emails are all acceptable documents)
  2. Include a name and contact number just in case we need to reach you.
  3. All items must be returned in their original packaging.
  4. Items must be returned with all original tags still attached.
  5. Mail your package to:
    • Christy Sports E-Commerce
    • 11005 West 8th Ave, Suite 102
    • Lakewood, CO 80215

Don't forget, you are also welcome to take your order back to any Christy Sports location in CO or UT or any of our extended family of retail stores including stores in WA and NM. Please use our Store Locator to find a location near you.

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How much do you charge for shipping?

Any order over $50 qualifies for FREE Standard shipping in the United States (otherwise we charge $9.99).

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When will my order ship?

Christy Sports makes every effort to ship out orders by the next business day after your order has been confirmed. Often, we are able to ship them out the same day (when ordered before 1pm MT). Orders placed on Friday, Saturday & Sunday will ship no later than Monday (assuming Monday is not a holiday). Transit time varies by the location of the delivery address, but you can generally expect locations further from Colorado to require longer transit times (for Standard Shipping).

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How long will it take to get my order?

Once the order leave our warehouse, the shipping method you chose during checkout will determine the time in transit (until delivery). Transit time varies by the location of the delivery address, but you can generally expect locations further from Colorado to require longer transit times (for Standard Shipping). Orders shipping to CO and UT are generally in transit for no longer than 1-2 business days. Orders to the East and West can take 3-5 business days from date of shipment. During Powder Daze (August 26 thru September 6) orders may take an additional day to ship due to increased volume.

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Does Christy Sports ship internationally?

Unfortunately, we do not ship outside of the US at this time, other than Military APO/FPO addresses. However, Christy Sports is affiliated and familiar with MyUS.com, the No. 1 international shipping service.

  • With MyUS.com, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country. MyUS.com uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.
  • We offer Free Economy Ground Shipping from Christy Sports to MyUS.com. The cost associated with getting the goods from US to you are applied by MyUS.com based upon the weight and size of items you order.

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Does Christy Sports ship to P.O. Boxes or Military APO/FPO addresses?

No, we do not ship to PO Boxes. The shipping address must be a physical address. We do ship to APO/FPO addresses.

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What if I'm not home when my order is delivered?

If no one is available to sign for the goods, the parcel will be delivered without a signature. We recommend sending to an address where someone can accept the package during business hours, that way you're sure to get the item as soon as possible!

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Can I exchange my item for a different color/size?

The easiest way to make an exchange is to place a new order through our website, and return your new, unused item to us for a full refund. This ensures that you get your item more quickly and avoids the risk of it selling out.

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Can sale items be returned?

Yes, any unused items can be returned to us within 367 days for a full refund.

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How long will it take to get my refund once I return something?

Returns are processed in the order they arrive at our fulfillment center, and can take up to 7 days for us to process once we receive your return. Refunds are processed back through the original form of payment. You will be notified via email at the address listed on your account when this transaction has taken place.

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Product


How do I start a warranty claim for something I ordered online?

  • Many of our products sold on ChristySports.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for specific products, contact the manufacturer directly.
  • In the event that the manufacturer requires a dealer to continue the process of a warranty, please ship your product to the address specified below with a brief description of the problem. Please be sure to enclose your online receipt to avoid any delays processing your claim. All warranties are to be mailed to the original purchase location. Mail your product to:
    • ChristySports.com
    • Attn: Warranty
    • 11005 West 8th Ave, Suite 102
    • Lakewood, CO 80215

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I received a defective product. What do I do?

If you receive a damaged or defective item, please contact Customer Service within 30 days of delivery at 1.888.413.6966 or by email at help@christysports.com. Be prepared to give customer service the last name or order number from your original confirmation. Christy Sports will make every reasonable effort to assist you with your return. Please note, if you do not contact customer service, you are responsible for all return shipping charges.

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Is your discount policy the same online as it is in store?

Online prices and selection may vary from our retail stores. Prices and offers are subject to change. Pricing is the same for the most part, but not guaranteed. Our department competes with other online retailers to get you the best deals. We recommend calling the store you are visiting for current prices and availability.

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Do you sell used gear online?

Everything we sell online is new and unused. But our friends at demo-skis on Ebay are doing fantastic work with the sale of used ski and snowboard gear. They have a large selection and great customer service reviews. Check them out!

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If I buy skis and bindings, will they come mounted?

We are unable to mount bindings before shipping. Installation by a certified technician with your ski boot present must be done professionally to ensure your bindings will function as designed and any warranties remain intact.

System skis come with their binding plates attached, but the toe and heel pieces will still need to be adjusted to your boot size and specifications by a certified mounting technician.

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If I order a snowboard, can I request a specific base color?

Many brands we carry randomize the base colors on their boards. We will do our best to ship the base color requested, but we cannot guarantee that we have exact color left in stock.

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Where can I find the most current information about pass sales?

Please visit the resort’s website for the most up-to-date information and general inquiries.

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If product is listed online does that mean it's available in stores?

If product is listed online it does not mean it's available in-store. Product availability varies from store to store as well as online.

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Bike Rentals


How do I know my bike size?

Bike sizes for adults and kids are determined by height. Adult bike size is determined by frame size. Kids bike size is determined by wheel size. 

Bike Size Chart

sizes are approximate

Bike Size Rider Height (in)
ADULTS
XS 4'8" - 5'1"
S 5'1" - 5'5"
M 5'5" - 5'9"
L 5'9" - 6'1"
XL 6'1" - 6'4"
KIDS
24" 4'3" - 4'11"
20" 6' - 6'2"
16" 6'2" - 6'4"

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Can I request specific pedals?

Most of our shops offer a selection of pedal types. When reserving a bike rental, add your petal request into the “REQUESTS” field in step 2 of the reservation process, and we will do our best to fulfill your request. We do not guarantee that we will have all pedal types available for bike rentals. 

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Bike rental pickup time

It is important that you pick up your bike rental within 1 hour of your reservation time. Enter your pickup time in the “REQUESTS” field in step 2 of the reservation process. If you don’t enter a pickup time, you will need to come in the first hour that the rental shop is open.  

If you do not arrive within 1 hour of your reservation time, your reservation will become subject to forfeiting. If you are going to be delayed in picking up your reservation, please call the rental store to keep your reservation.

We are unable to allow for bike rental pickups the night before your first rental day.

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Bike rental locations

We offer bike rentals at 6 mountain destinations with 11 shops specializing in bike rental, tuning, repair and retail services. See our locations here.

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Bike types

Bike rental types vary by location. Across our fleet of bike rental locations, we have the following bikes available for rent: 

  • Downhill
  •  
  • Full Suspension
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  • Front Suspension
  •   
  • Path and Road
  •  
  • Cruiser
  •  
  • Kids
  •  
 

 

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Bike rental cancellation policy

If you need to cancel or change your reservation please email us at help@christysports.com. If you are canceling during weekend hours please contact your rental location. There is no penalty for a cancelled reservation.  

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Can I pick up my bike(s) at 1 location and return to a different location? 

All rentals must be returned to the location that they’ve been picked up from.

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Do you have damage waivers available for bike rentals? 

Damage waivers are available in all of our stores. Coverage includes breakage and reparable damage. Coverage does not include loss, theft or personal injury.

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Do you offer helmets or body armor with your bike rentals?

Helmets are included with all rentals. Body armor is included with downhill bike rentals.

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Can I buy your used rental bikes/equipment?

No, at this time, we do not sell any of our used rental bikes.

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Powder Daze


When is Powder Daze?

Powder Daze started on August 26th this year (2021) and ended in-store on September 6th. It is being extended exclusively online through September 10, 2021. Dates for Pwder Daze in 2022 are not yet set but generally start 10-12 days before Labor Day.

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Can you buy ski passes through Christy Sports after Powder Daze?

Ski passes are not available at Christy Sports after Powder Daze has ended but we do still offer the Christy Kids Bundle to Loveland and Monarch at any Christy Sports Season Rental location. You can learn more about Season Rentals here.

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More questions about Powder Daze?

See our Powder Daze page here for more information.

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