RETURNS PROCESS
To return online orders, follow the steps below:
IF YOU HAVE A CHRISTY SPORTS ONLINE ACCOUNT
1. Login to your account
2. Navigate to "Order History"
3. Select item(s) to return
4. Choose from 3 return methods:
- Use a prepaid shipping label ($10 flat rate)
- Bring it to our store
- Use the carrier of your choice
5. Follow the instructions for the return method of your choice
IF YOU DO NOT HAVE A CHRISTY SPORTS ONLINE ACCOUNT:
1. Find the "Order status" section on the account login page.
2. Access your order by providing the order number (found in your order confirmation email or packing slip), your email address, and your 5 digit billing zip code.
3. View your order details and click the "Return item" button
4. Select item(s) to return
5. Choose from 3 return methods
- Use a prepaid shipping label ($10 flat rate)
- Bring it to our store
- Use the carrier of your choice
6. Follow the instructions for the return method of your choice
Returns Address:
Christy Sports
875 Parfet St.
Lakewood, CO 80215
ONLINE RETURN POLICY
If you are not satisfied with your purchase, you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, & MT and via mail.
If returning an item to a retail location, please initiate your return online and have your return confirmation available for the retail associate. A return confirmation receipt is required to process your return.
All refunds will be issued directly to the original form of payment method and may take up to 7 days from return receipt. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount.
If you do not have a copy of your return confirmation, please initiate your return online at www.christysports.com/returns or contact customer service for further assistance.
Please note that all shipping charges are non-refundable.
IN-STORE RETURN POLICY
If you are not satisfied with your purchase, you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, & MT.
Return policies vary by category:
PATIO FURNITURE
All purchased patio furniture and accessories (umbrellas, cushions, covers, etc.) must be returned within thirty (30) days of taking possession of products subject to the following restrictions:
- Special Order Products: Not Eligible for Return. All Sales Are Final.
- Delivery & Setup Fees: Not Eligible for Refund.
- All Returns Must Include Valid Receipt/Delivery Paperwork
- All Products Must Be in New/Unused Condition and Will Be Evaluated Upon Return.
- Pick up and Restocking Fees May Apply
WINTER & SUMMER GEAR, APPAREL & ACCESSORIES
All purchased winter and summer gear, apparel and accessories product categories, including Ski & Snowboard, Bike, Tennis, Watersports, Footwear products must be returned within three hundred sixty-seven days (367) days of receipt of product subject to the following restrictions:
- Special Order Products: Not Eligible for Return. All Sales Are Final.
- All Returns Must Include Valid Receipt
- All Products Must Be in New Condition with Original Tags Attached and Will Be Evaluated Upon Return.
- Restocking Fees May Apply
ADDITIONAL RESTRICTIONS
- Refunds are issued to the original form of payment and may take up to 7 days from the return receipt to process.
- If the original payment method cannot accept a refund, a Christy Sports gift card will be issued for the refund amount.
- Cash refunds over $200 may require additional processing time.
- If the original receipt is not available, a photo ID is required to process the return.
- Returns without a receipt will be issued as a Christy Sports gift card.
- Shipping fees are non-refundable.
FAQS
What is your return/exchange policy?
If you are unsatisfied with your purchase; you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase.* Returns are accepted at any of our stores through CO, UT, WA, & MT and by mail.
If returning an item to a retail location, please initiate your return online and have your return confirmation available for the retail associate. A return confirmation receipt is required to process your return.
If you do not have a copy of your return confirmation, please initiate your return online at www.christysports.com/returns or contact customer service for further assistance.
All refunds will be issued directly to the original form of payment method and may take up to 7 days from return receipt. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount. No cash refunds.
Please note that all shipping charges are non-refundable.
*Excludes patio furniture. All purchased patio furniture and accessories (umbrellas, cushions, covers, etc) must be returned within thirty (30) days of taking possession of products subject to the following restrictions:
Yes, any unused items can be returned to us within 367 days for a full refund.*
*Unless the promotion under which a sale item is purchased states no returns.
Excludes patio furniture. All purchased patio furniture and accessories (umbrellas, cushions, covers, etc) must be returned within thirty (30) days of taking possession of products subject to the following restrictions:
Can I exchange my item for a different color/size?
The easiest way to make an exchange is to place a new order through our website, and return your new, unused item to us for a full refund. This ensures that you get your item more quickly and avoids the risk of it selling out.
If the price drops after I buy something, can I get a refund?
Yes, if you contact us within 14 days of your online purchase, we'll honor the online price difference in the form of a refund back to your account. If your purchase was made at a store location, you will need to contact them directly. Some exclusions apply, including the Ski-Ya-Later Sale and End of Summer Sale. Please use our Store Locator to find a location near you.
Can I exchange my patio furniture?
Exchanges are handled on a case-by-case basis through the showroom where you made your original purchase. The same conditions that apply to returns (30-day window, new/unused condition, valid receipt) apply to exchanges as well. Special order products are not eligible for exchange.
Your best first step is to contact the showroom where you bought the piece, since each location's team has your order history and can walk you through what's possible. You can reach them by phone, email, or through our Patio Contact page.
See our returns process above
If I buy online can I return at store?
Yes, in-store returns of online purchases are accepted at any of our stores through CO, UT, WA, & MT. If returning an online purchase in-store, please initiate your return online and have your return confirmation available for the retail associate. A return confirmation receipt is required to process your return.
If I buy in store where can I return?
If you are not satisfied with your purchase, you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase.* Returns are accepted at any of our stores through CO, UT, WA, & MT.
Do you accept in-store returns?
Yes, returns for both online and in-store purchases are accepted in-store. Returns are accepted at any of our stores through CO, UT, WA, & MT.
How long will it take to get my refund once I return something?
Returns are processed in the order they arrive at our fulfillment center, and can take up to 7 days for us to process once we receive your return. Refunds are processed back through the original form of payment. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount. You will be notified via email at the address listed on your account when this transaction has taken place.
I received a defective product. What do I do?
If you receive a damaged or defective item, please contact Customer Service within 30 days of delivery at 1 (888) 413-6966 or by email at help@christysports.com. Be prepared to give customer service the last name or order number from your original confirmation. Christy Sports will make every reasonable effort to assist you with your return. Please note, if you do not contact customer service, you are responsible for all return shipping charges.
How do I start a warranty claim for something I ordered online?
- Many of our products sold on ChristySports.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for specific products, contact the manufacturer directly.
- In the event that the manufacturer requires a dealer to continue the process of a warranty, please contact customer service at help@christysports.com. Please be sure to attach your online receipt and images of the defect to avoid any delays processing your claim. All warranties are to be mailed to the original purchase location. Mail your product to:
- ChristySports.com
- Attn: Warranty
- 11005 West 8th Ave, Suite 102
- Lakewood, CO 80215
