FAQs - FREQUENTLY ASKED QUESTIONS

CONTACT US

Need help or have a question? Give us a call, shoot us an email, or live chat with one of our knowledgeable Specialists!

Hours of Operation

Monday – Friday: 8:00am - 5:00pm (MST)

Saturday – Sunday: Closed (email support open)

*email communication will be responded to on weekends

Contact Details
online right now!
Send us an email help@christysports.com
Call Customer Support at 1 (888) 413-6966.
More contact info on our Contact Us page

Winter Rentals

How do I get help with a rental?

To book a reservation please go to the following link to start the reservation process: Ski & Snowboard Rentals | Christy Sports.

If you have questions or need assistance booking your rental reservation, please contact customer support at 1 (888) 413-6966. We can also be reached by selecting the or emailing us at help@christysports.com.

How can I receive up to 20% off my rental?

When you reserve 24 hours or more in advance you will receive 20% off your rental reservation. Not valid with a walk-in rental or same day reservations. Not valid with any other promotions or discounts.

What are your rental rates?

Our rates can vary based on a variety of factors, including but not limited to:

The location of your rental, the time of season, and if you book online in advance, or as a walk-in.

You can confirm your rates by clicking on the Rent option then selecting your preferred location and dates. Please note that rates are subject to change prior to placing an advanced reservation with a deposit.

Is there a minimum number of days for rental delivery reservations?

There is a 2-day minimum for delivery rentals. Reservations can be made for 1-day but will be charged the 2-day minimum. Your gear will be delivered and picked up from your place of lodging regardless of duration.

What is your cancellation policy?

Please cancel your reservation 24 hours prior to your pick-up day for a full refund. You can make changes at any time. Requested changes are subject to availability.

To cancel your reservation, please contact us by clicking the , emailing help@christysports.com, or calling our customer support line at 1 (888) 413-6966.

Do offer a rental discount for large groups?

Christy Sports offers a group discount if you have 15 or more renters. Please email help@christysports.com or select the to connect with a specialist for more information.

Do you offer helmet rentals?

If you would like a helmet please reserve it with your rental. The cost is $16.95 per day. Helmet quantities are limited and we cannot guarantee a Helmet will be available without a reservation.

Do you offer goggle rentals?

No, at this time we do not offer goggles to rent. These items can be purchased in store or online.

Are poles included with rental package?

Yes, ski poles come with each package. You will be sized for your poles when you pick up your rentals.

Do you offer a Damage Waiver for rental equipment?

Yes, all Christy Sports locations offer the damage waiver. The cost is $5 per person, per day. Damage waiver covers only breakage or damage of equipment, it does not cover loss, theft or personal injury.

When can I pick up my equipment?

Rental equipment can be picked up on the first day of the rental reservation, or if you select “early pickup” during your reservation, you can pick up your equipment after 3pm the day before your first rental day.

When should I make my reservation?

Reserve your equipment as soon as you know your vacation dates. Some locations do sell out during the holidays and spring break. Equipment prices vary by location, please view locations and rates page.

What size ski boots and snowboard boots do you carry?

We have ski boot sizes from a junior size 8 to an adult size 16, and snowboard boots to a size 15.

What ski length should I rent?

Your equipment will be custom fitted by one of our expert technicians, when you arrive at the store for pickup.

What if I bring my own boots?

No problem, we have a price for skis only, this package does not include boots.

Can I pick up my equipment at one location and drop it off at another location?

Equipment must be returned to the location rented from.

Can I extend my rental period/hold on to the gear for an extra day?

Depending on what equipment you rented, there may be pending reservations for that gear. Please contact your rental location to make arrangements to extend.

What type of skier am I?

Type I Ski Cautiously, Type II Ski Moderately, Type III Ski Aggressively.

Do you rent snowshoes?

Yes, snowshoes are available to rent as a walk-in and are first come first serve. They are available at the following locations:

Do you rent cross-country gear?

Yes, cross-country gear is available to rent as a walk-in and is first come first serve. It is available at the following locations:

Do you rent ski & snowboard clothes?

No, we currently do not rent ski or snowboard clothing. Our locations have a wide selection of ski and snowboard clothes available for purchase.

What can I expect when picking up my rental gear?

Each person renting equipment must be present for proper fitting and to sign the rental agreement. If under age 18, a parent or guardian must be present. Each renter must be prepared to show proper ID.
If you are using some of your own gear (IE, your own boots or ski/snowboard), you must bring your gear for fitting when you pick up your rental equipment.
If you do not arrive on your pickup date, we cannot guarantee availability of the gear you reserved.
Your balance due may vary slightly from your confirmation based on the date of your pick-up, the actual equipment rented and finalization of sales tax amounts based on where you finalize your rental.
Holidays and weekends can become very busy. You may call your rental location in advance for advice on the best fitting time for your pickup day.

Can I have someone pick up my rental equipment?

No, Each person renting equipment must be present for proper fitting and to sign the rental agreement. If under age 18, a parent or guardian must be present. Each renter must be prepared to show proper ID.

When is my rental equipment due back?

Rental returns are due back the day after your rental date has expired. Please be sure to return your equipment by 10 am. For example, if you rent from 12/1 to 12/2 the equipment can be returned on 12/2 or the next day, 12/3 by 10 am. Equipment returned after 10 a.m. will be charged for an additional full day of rental at the walk-in price.

Can a kids package be reserved for a renter over 12 years old?

No, renters over 12 years old must rent an adult package. Our reservation system will not allow for renters over 12 to reserve a kids package

Can a child 12 or under rent an adult package?

Yes, a child under 12 can rent an adult package if desired. The charge will still be for the adult package daily rate.

My equipment was stolen, what do I do?

If your equipment has gone missing, please contact the original rental location you picked it up from and an associate will be happy to assist you.

Kids Rent Free

Kids Rent Free Eligibility

Kids 12 and under ski or ride free with a 4+ consecutive day adult daily rental.

Eligible rental packages: Junior Sport Ski and Junior Snowboard packages.

Full adult ski or snowboard rental packages are required to reserve KRF in advance. KRF does not apply for adult ski or snowboard boots only.

Subject to availability. Blackout dates apply.

What is the threshold for the 12 & under age restriction?

The child needs to be 12 or younger at time of pick up/reservation start date.

Is Kids Rent Free eligible for both ski and snowboard rentals?

Yes, Kids Rent Free applies to ski and snowboard daily rentals.

Is there a maximum limit for the number of free days?

No, there is a 4-day minimum to qualify for Kids Rent Free and no maximum number of days as long as they are consecutive days.

Does the 4-day minimum rental for KRF need to be consecutive days?

Yes 4+ consecutive days are required to qualify for KRF.

Can I get Kids Rent Free as part of a group rental?

No, Kids Rent Free does not apply to group pricing.

Which adult rental packages are required qualify for Kids Rent Free?

Any Adult ski or snowboard rental is valid to reserve Kids Rent Free.

Can I upgrade a Kids Rent Free junior package to Premium or Demo?

Yes, but upgrades are only available in store and dependent on gear availability. There will be an additional cost for the difference in package price.

If you make an advanced reservation, you will need select the Junior Sport Package to qualify for KRF. When you arrive at the store simply let the staff know you are interested in an upgrade.

Is Kids Rent Free only available via advanced reservation?

No, an advanced reservation is not required and the program is available to walk-in rental guests.

Does Kids Rent Free apply for delivery?

No, Kids Rent Free is not available for rental delivery.

Are Kids helmets & damage waivers included in Kids Rent Free?

No, helmets and damage waivers are not included but can be added to your reservation for an additional fee.

Why is Kids Rent Free not applying to my reservation?

Blackout date restrictions apply. If any of your rental dates are within the blackout window Kids Rent Free will not apply.

You can qualify for Kids Rent Free if your reservation has at least 4 qualifying dates outside of the blackout window. Please contact customer service at 1 (888) 413-6966 to book.

What are the blackout windows for Kids Rent Free?

Kids Rent Free is not available during the following dates:

12/24/25 – 1/4/26

1/16/26 – 1/19/26

2/13/26 – 2/16/26

3/14/26 – 3/29/26

Do kids receive a free lift ticket as part of Kids Rent Free?

No, Christy Sports' Kids Rent Free program applies to daily rentals only. Lift tickets must still be purchased through the ski area of your choice.

Try Before You Buy Program

What is the Try Before You Buy program?

Skis included in the program are the same models sold in our stores, letting you try before you buy. If you try out a ski, you can apply up to 2 days of the rental fee toward a new ski purchase this season. Try Before You Buy skis are available on a first-come, first-served basis at select locations and cannot be reserved in advance.

How much is the Try Before You Buy fee?

Try Before You Buy costs $100 per day. You can swap out skis during the day for the same flat rate. Plus, you can apply up to 2 days of fees toward a new ski purchase this season.

What is the difference between Demo Rental and Try Before You Buy?

Demo rentals are available at most Christy Sports locations and feature top-performance skis and boards from leading brands. While demo options include high-quality models, they don’t cover all the skis for sale. Select stores also offer Try Before You Buy Skis, which include every model available for purchase, some of which may also be available for demo rental. Try Before You Buy helps customers decide on a purchase, while Demo Rentals are for those seeking the best rental experience without the obligation to buy.

Which locations offer Try Before You Buy?

Try Before You Buy is available at the following locations:

I rented Try Before You Buy gear. Can I redeem my credit online?

Try Before You Buy credits are redeemable at any store location or online with proof of purchase. To redeem the credit and apply a one-time discount for up to two days’ worth of your rental you must have:

A copy of your Try Before You Buy rental receipt
The vendor, model, and size ski or snowboard you want to purchase

Please note: Your Try Before You Buy credit is good through the end of the current season and can only be used toward the purchase of a new ski or snowboard of the same season. Selection is limited to current availability.

Winter Season Rentals

Did you rent season rental gear in 2025/26 season? See how you can easily rent again.

Sign into your account or create an account with the email address you used for your 25/26 season rental reservation.
Find your season rental in rental history.
Click the “Rent Again” button .
Select your season rental pickup date (it’s easy to reschedule if needed. We will send you a reminder when the date is near.).
Confirm renters. You can also update, add, or remove renters.
Checkout and secure the best price for next season.

New to season rentals? Welcome! Here’s how to reserve your gear

Select your location and pickup date.
Select gear.
Enter renter info.
Repeat steps 2 and 3 for each renter.
View your rental cart.
Checkout and secure the best price for next season.

PRO TIP: Create an account to store your season rental reservation and easily rent again next year.

Have you rented season rental gear in the past, but not this most recent season?

You will need to begin a new reservation by following these steps:

Select your location and pickup date.
Select gear.
Enter renter info.
Repeat steps 2 and 3 for each renter.
View your rental cart.
Checkout and secure the best price for next season.

PRO TIP: Create an account to store your season rental reservation and easily rent again next year.

Did you rent 25/26 season rental gear directly from the store and want to rent again?

If you did not reserve your season rental gear in advance, you will need to begin a new reservation. Follow these steps:

Select your location and pickup date.
Select gear.
Enter renter info.
Repeat steps 2 and 3 for each renter.
View your rental cart.
Checkout and secure the best price for next season.

Can I extend my season rental reservation past the gear return due date?

Call the store you rented from to see what is available for extensions.

When are my season rentals due?

Season rentals are due at the end of the ski season, generally around April 20th. Season rental return due dates vary slightly by region and are associated with local resort closing dates. Christy Sports will send out email season return reminders. Customers failing to return gear within 30 days of return date will be issued a non-refundable auto-renew for the following season rental at next-season’s rates.

Can I swap out my season rental equipment?

You can swap sizes in either skis or boots during the season at no charge. Size exchanges must be made at the store where you originally picked up your season rentals.

Can the store hold my season rental equipment for a later pickup date?

Season rental stock is not available past the pickup deadline date. Please contact the store directly for more information.

Are helmets included with my season rental?

A helmet is not included in the package. Christy Sports store locations have helmets available for purchase on site.

Does my season rental equipment come tuned?

Christy Sports offers a complimentary tune when renting season rentals. We also offer tuning throughout the season for season rental customers.

Why should I consider season rental?

For the kids! Getting a growing family into the sport of skiing can get expensive. With Christy Sports Season Rental, you can get the gear that fits your child perfectly this season at a great price. You can swap out sizes during the season at no additional cost.
Adults new to the sport can get fully outfitted at a fraction of the cost of purchasing equipment. Use our Season Rental to learn what type of terrain you like to ski so that when you’re ready, Christy Sports can help you find the ideal gear should you decide to own.
Swap between skis and snowboard one time at no charge to see which sport suits you best!
Need a tune-up or wax? Christy Sports will cover you as a Season Rental customer.

Summer Rentals

How do I know my bike size?

Bike sizes for adults and kids are determined by height. Adult bike size is determined by frame size. Kids bike size is determined by wheel size.

Bike Size Chart

sizes are approximate

Bike Size	Rider Height (in)
ADULTS
XS	4'8" - 5'1"
S	5'1" - 5'5"
M	5'5" - 5'9"
L	5'9" - 6'1"
XL	6'1" - 6'4"
KIDS
24"	4'3" - 4'11"
20"	3'9" - 4'6"
16"	3'5" - 4'

Can I request specific pedals?

Most of our shops offer a selection of pedal types. After your reservation has been booked an online specialist will reach out to gather information on your pedal preference. We do not guarantee that we will have all pedal types available for bike rentals.

Bike rental pickup time

It is important that you pick up your bike rental within the first hour that the rental shop is open.

If you do not arrive within 1 hour of your reservation time, your reservation will become subject to forfeit. If you are going to be delayed in picking up your reservation, please call the rental store to keep your reservation.

We are unable to allow early pick up the day before your reservation on most bike rentals.

Bike rental locations

We offer bike rentals at 10 mountain destinations with 14 shops specializing in bike rental, tuning, repair and retail services. Bike rentals are available at the following locations:

Bike types

Bike rental types vary by location. Across our fleet of bike rental locations, we have the following bikes available for rent:

Downhill Mountain Bike - Adult
Mountain E-Bike - Adult
Full Suspension Mountain Bike - Adult
Front Suspension Mountain Bike - Adult
Path E-Bike - Adult
Path Bike - Adult
Road Bike - Adult
Cruiser (Townie) Bike - Adult
Fat Bike - Adult
Downhill Mountain Bike - Kids
Bike - Kids
Bike Trailer
Tag-A-Long - Kids

Bike rental cancellation policy

If you need to cancel or change your reservation please email us at help@christysports.com. There is no penalty for a cancelled reservation.

Can I pick up my bike(s) at 1 location and return to a different location?

All rentals must be returned to the location that they’ve been picked up from.

Do you have damage waivers available for bike rentals?

Damage waivers are available in all of our stores. Coverage includes breakage and reparable damage. Coverage does not include loss, theft or personal injury.

Do you offer helmets or body armor with your bike rentals?

Helmets are included with all rentals. Body armor is included with downhill bike rentals.

Can I buy your used rental bikes/equipment?

No, at this time, we do not sell any of our used rental bikes.

Hike rental locations

Hike rentals are available as a walk-in rental and are first come first serve. We offer hike rentals at 10 store locations:

Hike rental gear

Hike rental types vary by location. Across our selection of hike rental locations, we have the following hike packages available for rent. See our locations here.

Hiking Backpack - Adult
Hiking Poles
Kid Carrier – Adult

Can I pick up my hiking gear at 1 location and return to a different location?

All rentals must be returned to the location that they’ve been picked up from.

Can I buy your used rental hike equipment?

No, at this time, we do not sell any of our used hike rentals.

Patio Furniture

What Christy Sports locations offer patio furniture?

We have 14 patio showrooms across Colorado and Utah, each with a curated selection of outdoor furniture, fire pits, umbrellas, and accessories you can see and sit in before you buy.

Colorado

Arvada: 7715 Wadsworth Blvd, Arvada, CO 80003 | (303) 421-0261
Avon: 182 Avon Rd, Avon, CO 81620 | (970) 949-0241
Boulder: 2000 30th St, Boulder, CO 80301 | (303) 442-2493
Cherry Creek: 201 University Blvd, Denver, CO 80206 | (303) 321-3885
Colorado Springs: 5294 N Nevada Ave, Colorado Springs, CO 80909 | (719) 597-5222
Denver West: 14371 W Colfax Ave, Lakewood, CO 80401 | (303) 271-0155
Dillon: 817 US-6, Dillon, CO 80435 | (970) 468-2329
Fort Collins: 3500 S College Ave, Fort Collins, CO 80525 | (970) 223-4411
Littleton: 8601 W Cross Dr, Littleton, CO 80123 | (720) 981-1761
Park Meadows: 9607 County Line Rd, Englewood, CO 80112 | (303) 708-8535
Steamboat: 1835 Central Park Dr, Steamboat Springs, CO 80487 | (970) 879-1250

Utah

Salt Lake City: 3939 S Wasatch Blvd, Salt Lake City, UT 84124 | (801) 272-5550
Kimball Junction: 6622 N Landmark Dr, Park City, UT 84098 | (435) 649-0311
Leisure Living: 2208 S 900 E, Salt Lake City, UT 84106 | (801) 487-3289

Patio Season Showroom Hours (effective April 1): Weekdays 10am to 7pm, Saturday 10am to 6pm, Sunday 11am to 5pm. Sunday hours typically begin the first Sunday in April. Hours may vary by location during holidays and off-season months, so we recommend confirming with your nearest showroom before visiting.

Visit our Patio Showrooms page for current hours, directions, and to schedule a visit.

Can I order patio furniture online?

Patio furniture is available exclusively through our showrooms. Because outdoor furniture is a hands-on purchase (you want to sit in it, feel the cushions, and see the finish in person), we encourage you to visit one of our 14 patio showrooms across Colorado and Utah.

If you already know what you want, custom and special orders can also be placed over the phone. Call your nearest showroom and our patio specialists can walk you through options, confirm availability, and get your order started.

For general questions or to check availability on a specific collection, reach out by phone, email, or through our Patio Contact page. Every showroom has an email address listed on our Patio Showrooms page.

Does Christy Sports offer free design consultations for patio furniture?

Yes. Every patio showroom has a dedicated custom design area where our specialists can help you plan your outdoor space from the ground up. Whether you're furnishing a small apartment balcony or outfitting a large mountain home deck, we carry pieces for every lifestyle and can fit any space.

Our patio specialists keep full swatch books, frame finish samples, and POLYWOOD color chips on hand so you can see and compare materials, fabrics, and finishes side by side. We can mix in-stock pieces with custom orders to build exactly the setup you're looking for, and we'll help with layout, configuration, material selection, and fabric coordination.

One tip our team always shares: if you're buying a dining table, plan for at least 30 inches of clearance from the table edge to comfortably pull out and sit in a chair. Our designers can help you measure and plan around your specific space.

To schedule a consultation, find your nearest location on our Patio Showrooms page, or reach us through the Patio Contact page. You can also walk into any showroom during regular hours to sit down with a patio expert.

Can I customize fabric or finish options on my patio furniture?

Many of the brands we carry offer custom fabric and finish selections beyond what you see on the showroom floor. Stock fabric options are available on most collections for quicker delivery, but if you don't see your preferred color or pattern, our team can help you custom order from a wide selection of textiles, patterns, and colors. Visit a showroom to see the options in person, or call to place a custom order over the phone.

Custom orders typically have longer lead times than in-stock items, and all custom orders are final sale (not eligible for return or exchange). For more details, visit our Custom Orders page, contact your nearest showroom, or reach out through the Patio Contact page.

What types of patio furniture and outdoor living products does Christy Sports sell?

We carry a full range of outdoor living products designed and tested for mountain climates, including deep seating and lounge furniture, outdoor dining sets, fire pits, patio umbrellas, heaters, cushions, covers, and accessories.

Our showrooms feature collections from trusted brands like POLYWOOD, OW Lee, Homecrest, Jensen Outdoor, Tropitone, Castelle, Ebel, Kingsley Bate, Les Jardins, Kettler, and Mallin, along with our own Christy Outdoor Living private-label line. Materials range from maintenance-free HDPE recycled lumber (POLYWOOD) and cast aluminum to hand-forged wrought iron, premium teak, and Brazilian Ipe hardwood.

Browse the 2026 Patio Furniture Lookbook to explore this season's full collection, see all of our Outdoor Furniture Collections, or visit a showroom to see everything in person. For help planning your space, read Plan Your Patio like a Pro on our blog.

What materials are best for patio furniture in Colorado and Utah's mountain climate?

Mountain climates present unique challenges for outdoor furniture: intense UV at altitude, wide temperature swings, dry air, afternoon thunderstorms, and in many areas, heavy snow loads in winter. The best material depends on your priorities for maintenance, style, weight, and budget.

HDPE recycled lumber (POLYWOOD) is completely maintenance-free, waterproof, fade-resistant, and eco-friendly. It mimics the texture and charm of real wood and is ideal for high-altitude or high-moisture areas. Backed by a 20-year residential warranty.

Teak is a natural hardwood packed with oils that make it naturally resistant to the elements. It ages into a silver patina over time with minimal maintenance and is engineered to endure for decades. Available in the Spencer collection by Kingsley Bate.

Ipe hardwood is an FSC-certified tropical timber with incredible density that makes it impervious to water penetration. Its rich chocolate-brown color is ideal for Colorado and Utah's unpredictable mountain weather. Available in collections by Jensen Outdoor, including the Ipe and Sky collections.

Wrought iron and steel provide exceptional durability and wind resistance. Forged to endure, wrought iron furniture stands firm against howling mountain gusts while bringing handcrafted elegance. Available in collections by OW Lee (including Monterra) and Kettler (including Pilano).

Cast and extruded aluminum is lightweight, rust-resistant, and delivers sleek, contemporary style. Powder-coated finishes provide a diamond-hard luster that withstands outdoor elements season after season. Available in collections by Castelle, Hanamint, Tropitone, Mallin, Ratana, and our own Christy Outdoor Living Ridgway collection.

For a deeper dive into materials, construction methods, and which collections match each material type, see Choosing the Best Patio Furniture Materials on our blog, or read Find Your Ideal Patio Setup for help planning your space.

Does Christy Sports carry POLYWOOD furniture?

Yes. POLYWOOD is one of our most popular brands and is available across our Colorado and Utah showrooms. We carry the Vineyard, Braxton, and Edge collections in both dining and deep seating configurations.

POLYWOOD furniture is made from HDPE recycled lumber (high-density polyethylene sourced from recycled milk jugs and detergent bottles). It's completely maintenance-free, won't rot, crack, or splinter, and stands up to Colorado and Utah's intense UV, temperature swings, and moisture without any seasonal treatment. Every piece is backed by POLYWOOD's 20-year residential warranty.

Browse current POLYWOOD collections in the 2026 Patio Furniture Lookbook or visit a showroom to see the full color and finish options in person.

What is the Ridgway collection by Christy Outdoor Living?

The Ridgway collection is part of our Christy Outdoor Living private-label line, available exclusively at Christy Sports and Leisure Living showrooms. It blends timeless style with modern performance, featuring durable, rust-resistant aluminum frames with a realistic thermal-transfer wood grain finish and a breathable woven rope back panel that adds texture and comfort.

Clean lines and squared corners create a refined, contemporary look, while the lightweight aluminum construction offers the beauty of wood with the practicality of aluminum. All seating is topped with plush, weather-resistant cushions, and the collection's laddered aluminum-reinforced frames and steel-reinforced arms ensure lasting durability.

Ridgway is available in multiple configurations: two distinct three-piece sets to suit smaller patios or intimate settings, and a five-piece set for larger outdoor spaces.

Warranty: Aluminum frames are warranted for 5 years against structural failure. The finish is warranted for 3 years against peeling, cracking, or blistering. Cushions and polyester rope are warranted for 2 years against splitting, unraveling, and excessive fading. Damage from improper use, exposure to water and sub-freezing temperatures, normal wear scratches, cushion foam softening, and chemical discoloration are not covered.

Visit a showroom to see and sit in the Ridgway collection, or browse the Ridgway Collection Page for more details.

What types of fire pits does Christy Sports carry?

We carry fire pits in a variety of shapes, sizes, and materials to complement any outdoor patio area. Our selection includes round, rectangular, and oblong fire pit options from brands including OW Lee, Homecrest, Tropitone, Hanamint, Ebel, and Castelle.

Fire pit construction varies by brand. OW Lee fire pits feature handcrafted wrought iron and aluminum construction with reliable ignition systems. Castelle fire pits use a "faux wood" cast aluminum top that mimics real wood but is made from durable cast aluminum. Ebel's Bellino features an adjustable offset burner that can provide heat or serve as ambient lighting.

Fire pit sizes range from 42" round chat-height models to 72" rectangular occasional-height options. Most include a lid, fire pit media, and built-in ignition (glass shields typically sold separately).

For help narrowing down your options, read How to Select the Perfect Fire Pit on our blog. Browse our full fire pit selection on the Fire Pits page or visit a showroom to see them in person.

What patio umbrella sizes and types are available?

We carry patio umbrellas from Frankford and Treasure Garden in two main styles: market umbrellas and cantilever umbrellas.

Market umbrellas are freestanding and work well with a dining table or in smaller patio spaces. Available with push tilt, crank tilt, or twist tilt features that let you adjust the angle for optimal shade throughout the day. Sizes available include 7.5', 9', and 11' diameter options.

Cantilever umbrellas provide the most customizable shade because they include a rotating base and a tilt arm that allows up to 45 degrees of tilt in either direction. Available in 10', 11', and 13' octagon options, as well as 10'x13' rectangular models. Cantilever umbrellas offer maximum coverage for large outdoor spaces.

We also carry umbrella bases ranging from 35 lb. flat table bases to 100 lb. Monaco bases with wheels, plus umbrella covers and Halo umbrella lights.

For more detail on choosing the right umbrella, see The Complete Guide to Choosing the Right Patio Umbrella on our blog, or visit the Umbrellas page.

What patio accessories does Christy Sports carry?

Beyond furniture and fire pits, our showrooms carry a full range of accessories to complete and maintain your outdoor space: outdoor rugs, cushion storage boxes, throw pillows and seat pads, furniture covers, outdoor heaters, hammocks, and cleaning and care products for all materials. We also carry replacement glides, replacement slings, and touch-up paint — and re-slinging services are available at all of our patio locations.

Browse the full selection on our Accessories page or visit a showroom to see what's in stock. For seasonal inspiration, read Extend the Season: Fall Patio Finds to Keep You Outside Longer on our blog.

Do you offer delivery and setup for patio furniture?

Yes. We offer both free in-store pickup and White Glove delivery service across Colorado and Utah.

Every piece is assembled and quality-checked before it leaves our hands, whether you pick up in store or schedule delivery. You won't need to wrestle with boxes or instruction manuals at home.

In-store pickup: Free at any of our 14 patio showrooms. Your furniture will be fully assembled and ready to go when you arrive.

White Glove delivery: Available for a flat fee based on your delivery address. The fee covers professional assembly, placement in your desired location, and removal of all packaging and trash, regardless of how many pieces are on the order. Contact your nearest showroom for a delivery quote.

Delivery timing: For in-stock items during patio season, deliveries are typically scheduled within 7 business days. If you've ordered both in-stock and special order pieces, everything ships together once all items arrive, so you only pay the delivery fee once.

Good to know:

Christy Sports does not offer haul-away or removal of old furniture.
For mountain deliveries (Summit County, Vail Valley, Aspen/Snowmass, and Steamboat), your showroom team will coordinate scheduling and logistics.

Contact your nearest showroom or reach out through the Patio Contact page to schedule a delivery or get a delivery quote.

Who do I contact for patio furniture customer support?

For questions about an existing order, delivery, warranty, or service, the best starting point is the showroom where you made your purchase. Each location's team knows your order history and can help fastest.

You can reach any showroom by phone or email. Every patio location has an email address listed on our Patio Showrooms page. Email is especially helpful when you can include photos and dimensions of what you need, whether that's a replacement cover, a repair question, or help sizing a new piece for your space.

You can also reach our patio team through the Patio Contact page for general inquiries, product questions, or to be connected with the right showroom.

What is the patio furniture return and refund policy?

All purchased patio furniture and accessories (umbrellas, cushions, covers, etc.) must be returned within 30 days of taking possession, subject to the following:

Special order products are not eligible for return. All sales are final.
Delivery and setup fees are not eligible for refund.
All returns must include a valid receipt or delivery paperwork.
All products must be in new, unused condition and will be evaluated upon return.
Pick-up and restocking fees may apply.

Because some policies may vary by location, we recommend contacting the showroom where you made your purchase for specific return details. Reach out through our Patio Contact page if you need help getting connected.

Can I exchange my patio furniture?

Exchanges are handled on a case-by-case basis through the showroom where you made your original purchase. The same conditions that apply to returns (30-day window, new/unused condition, valid receipt) apply to exchanges as well. Special order products are not eligible for exchange.

Your best first step is to contact the showroom where you bought the piece, since each location's team has your order history and can walk you through what's possible. You can reach them by phone, email, or through our Patio Contact page.

How do I handle a warranty issue with my patio furniture?

Every brand we carry includes a manufacturer warranty. Here's a quick look at frame warranty coverage for the brands in our showrooms:

POLYWOOD: Frame warranty: 20 years. Finish: 5 years (powder coat, hardware). Fabric: 1 year (cushion fabric), 3 years (sling).
OW Lee: Frame warranty: 20 years. Finish: 5 years. Fabric: 5 years (cushion and sling).
Homecrest: Frame warranty: 15 years. Finish: 5 years (powder coat, hardware). Fabric: 2 years (cushions), 5 years (slings). Registration required within 60 days of purchase at myhomecrest.com.
Tropitone: Frame warranty: 15 years. Finish: 5 years. Fabric: 1 years.
Castelle: Frame warranty: 15 years. Finish: 5 years. Fabric: 5 years (material), 2 years (stitching).
Mallin: Frame warranty: 15 years. Finish: 7years. Fabric: 1 year.
Ebel: Frame warranty: 15 years. Finish: N/A (included in frame). Fabric: 1 year (cushion), 5 years (fade on Sunbrella).
Hanamint: Frame warranty: 10 years. Finish: 3 years (peeling, blistering; not fading/wear). Fabric: 1 years (cushions, slings, fire pit accessories).
Jensen Outdoor: Frame warranty: 5 years. Finish: 5 years (powder coat). Fabric: 1 years (cushions), 3 years (sling).
Kingsley Bate: Frame warranty: 5 years (teak, residential), 3 years (commercial). Finish: 3 years (Eco-Teak finish), 5 years (aluminum finish). Fabric: 1 years (cushions, slings, pillows, covers).
Kettler: Frame warranty: Varies by model (see owner’s manual); 1 year default (residential), 90 days (commercial). Finish: Included in frame warranty. Fabric: Included in frame warranty.
Les Jardins: Frame warranty: 2 years (furniture). Finish: Included in frame warranty. Fabric: Included in frame warranty
Christy Outdoor Living (Ridgway): Frame warranty: 5 years (aluminum frames, structural failure). Finish: 3 years (peeling, cracking, blistering). Fabric: 2 years (cushions and polyester rope: splitting, unraveling, excessive fading)

Important: Homecrest requires warranty registration within 60 days of purchase. Register at myhomecrest.com to activate your coverage. Our showroom team can walk you through the process at the time of purchase.

Common exclusions across most brands include wind and storm damage, normal wear, fading from UV exposure, and damage from improper maintenance or harsh chemicals. For Christy Outdoor Living (Ridgway), additional exclusions include frame or weld damage from improper use or exposure to water and sub-freezing temperatures, scratches or chips from normal wear on the finish, cushion foam softening (considered normal wear), and discoloration from chemical spills, fluids, stains, oil, or water damage.

To start a warranty claim, contact the showroom where you purchased your furniture. Our team will assess the issue, determine if it falls under warranty, and coordinate directly with the manufacturer on your behalf. Most brands require proof of purchase and photos of the issue.

Not sure which location you purchased from? Reach out through our Patio Contact page and we'll connect you with the right team.

What are the warranty and wind ratings for patio umbrellas?

We carry umbrellas from two manufacturers, each with different warranty and wind performance specs:

Frankford (Monterey and Aurora models):

Frame: 5 years on premium models for structural defects
Fabric: 10 years on marine-grade acrylic against significant loss of strength and color
Finish: 3 years on powder coat against chipping, peeling, and fading
Crank mechanisms: 5 years (handles, axles, tilt systems)
Bases: 1 year
Wind ratings: Monterey Market (9' and 11') rated for sustained winds up to 35 mph (fiberglass frame models up to 40 mph). Aurora Cantilever (13' and 8.5'x11') rated for sustained winds up to 25 mph (30 mph with Wind Stabilizer Kit).

Treasure Garden (Glide and AKZ Plus models):

Frame and hardware: 2 years (powder coat, frame, ribs, crank, tilt, cord)
Fabric: 5 years fade warranty on Sunbrella, Outdura, and Bella-Dura fabrics (4 years on O'bravia)
Bases: covered under the 2-year frame/hardware warranty
Wind performance: No published mph ratings, but cantilever models (AKZ Plus line) feature a double wind vent system that allows air to flow through the canopy rather than catching it like a sail.

Important for both brands: Wind and storm damage is not covered under any umbrella warranty. Always close and secure your umbrella when not in use, especially at altitude where afternoon gusts are common. Heavier bases (we carry options from 35 lb. to 100 lb.) provide more stability — our showroom teams can recommend the right base weight for your umbrella size and exposure.

For furniture brand warranty details, see "How do I handle a warranty issue with my patio furniture?" above. For more on umbrella types and sizing, see The Complete Guide to Choosing the Right Patio Umbrella on our blog. To start any warranty claim, contact the showroom where you purchased or reach out through our Patio Contact page.

What patio furniture repair services does Christy Sports offer?

Repair services are available for furniture purchased at Christy Sports from a manufacturer that we carry. Whether something can be repaired depends on the age of the piece, warranty status, and parts availability, so the first step is always to contact a showroom and let our team take a look.

Umbrella repairs: We repair Treasure Garden umbrellas in-house. There is an evaluation fee for umbrella repairs whether the umbrella turns out to be fixable or not. If the umbrella can be repaired, you'll receive a cost estimate before any work is done.

Manufacturer warranty repairs: For other brands, repairs are coordinated through the manufacturer based on warranty coverage and parts availability. Our team handles the process for you, from assessing the issue to working with the brand on your behalf.

Replacement parts: Replacement glides, the small caps or feet on the bottom of chair and table legs that protect both the furniture and your deck or patio surface, are available for chairs, benches, and chaise products by special order through any Christy Sports patio showroom. We can also order replacement slings for all manufacturers we carry (see the sling replacement FAQ below), and re-slinging services are available at all of our patio locations.

To find out what repair options are available for your specific piece, contact the showroom nearest you or reach out through our Patio Contact page. Our team can assess the issue and let you know the best path forward.

Can I get the slings on my patio chairs replaced?

Yes. Slings are the single piece of fabric that forms the seat and backrest on many outdoor chairs, chaise lounges, and barstools. Over time, sun exposure at altitude, temperature swings, and regular use can cause sling fabric to stretch, fade, or develop small tears. Replacing a worn sling gives the chair a second life without replacing the frame.

Christy Sports can order replacement slings for all manufacturers we carry, and re-slinging services are available at every patio showroom across Colorado and Utah. Our team matches the new sling to your chair's frame dimensions and mounting style, so the fit and tension are correct from the start.

What to know before you call:

Re-slinging is available for furniture purchased at Christy Sports from a manufacturer we carry.
Bring your chair into the showroom if possible, or have the brand name, collection, and chair model handy. Photos of the existing sling and frame help our team confirm the right replacement fabric and size.
Sling fabric options vary by manufacturer. Our showroom teams can show you what's available for your specific chair.
Turnaround time depends on the manufacturer and fabric availability. Your showroom will give you a timeline when you place the order.

To get started, contact the showroom nearest you by phone or email, or reach out through our Patio Contact page.

How do I care for teak outdoor furniture?

Teak is one of the most durable natural hardwoods available for outdoor furniture, but it does require some attention, especially when new. Here are the key things to know if you own or are considering our Kingsley Bate Spencer collection (Grade A teak).

Before first use: Wipe new teak furniture with a damp cloth before placing cushions on it. Teak contains natural oils that can stain cushion fabric, and this oil can even permeate plastic shipping bags. Do not place cushions on teak until you've completed this step.

During the first few rainfalls: Expect some oil to surface from the wood when it gets wet. Bring cushions indoors before rain during this initial period. For dining chairs with slings that can't be removed, pull them out from beneath the table. Once the furniture begins developing its silver-gray patina (typically after a few rainfalls), this precaution is no longer necessary. Stains from teak oil are not covered under warranty.

The weathering process: When used outdoors, Grade A teak gradually develops a silver-gray patina over 9 to 12 months, depending on climate and exposure. This is a natural process. If you prefer to maintain the golden-brown color, Kingsley Bate offers a Teak Protector product that should be reapplied seasonally. Small cracks or "checking" may appear as the wood expands and contracts with temperature changes. This is cosmetic only and does not affect structural integrity.

Cleaning: The only required maintenance is periodic cleaning. Hose down the furniture (avoid high-pressure washers), then scrub with a soft bristle brush using a solution of 2/3 cup laundry detergent and 1/4 cup bleach in 1 gallon of warm water. Rinse thoroughly. Avoid oiling teak furniture, as this can lead to mildew. Use a water-based sealant like Kingsley Bate Teak Protector instead.

Winter storage in Colorado and Utah: Teak is durable enough to withstand snow and freezing temperatures, but cushions, sling furniture, and sling decking inserts should be brought indoors. If you prefer to store the frames, keep them in a dry, unheated space like a garage or shed. If using protective covers, make sure they are breathable to prevent mildew.

For the complete care guide covering teak, Eco-Teak, woven furniture, aluminum, cushions, slings, and more, see Kingsley Bate's Grade A Teak Furniture Care Guide (PDF) or their full FAQ page. For general cleaning tips across all materials, see The Ultimate Guide to Cleaning Outdoor Furnitureon our blog.

How do I order a new cover for my patio furniture?

Replacement covers are available for most of the collections we carry. To order the right cover, you'll need to know the brand, collection name, the specific pieces you need covered (sofa, dining table, chaise, etc.), and the basic dimensions of each piece. Sizing matters more than you might expect: lounge chairs alone come in four different cover sizes, so having your measurements handy helps our team match you with the right fit the first time.

The easiest way to order is to call the showroom nearest you (nearby is best for coordinating pickup or local shipping) or send an email with the details. Every showroom has an email address listed on our Patio Showrooms page. Covers can be shipped directly from the showroom to your door if you're not able to pick up in person.

You can also reach us through our Patio Contact page to get connected with the right location.

Do I need to store my patio furniture inside during winter?

Winter creates the most damaging conditions outdoor furniture faces all year. Snow and ice melt into joints, fabrics, and frames, then refreeze. That repeated expansion and contraction weakens materials over time. Proper winter prep and storage can add five to ten years to the life of most furniture.

When to winterize: In Colorado and Utah, plan to move furniture inside or cover it once overnight lows reach the 30s and the first snowfall is on the way, typically late October through early November.

Where to store: Choose a dry, clean, ventilated space such as a garage, shed, or covered patio. Clean each piece thoroughly, allow it to dry completely, and remove cushions before storing. Make sure air can circulate around stored items. If you live in an area with rodents or squirrels, it is especially important to move cushions indoors -- otherwise they may become nesting material.

Winter storage checklist:

Clean thoroughly. Remove sunscreen, pollen, dirt, and oils that can stain or encourage mildew. For deeper cleaning and prep steps, see The Ultimate Guide to Cleaning Outdoor Furnitureon our blog.
Let each piece dry completely. Moisture trapped under covers is the most common cause of winter damage.
Store cushions separately indoors. Use breathable deck boxes or indoor closets, never airtight containers or plastic bags.
Apply protective products. Wood can be oiled if you want to maintain color. Metal benefits from a non-hazing automotive wax or protective finish.
Use fitted, vented covers. Ventilation panels prevent condensation buildup. Choose neutral colors so storage looks intentional and tidy.
Elevate frames off the ground. Risers or pavers keep legs out of puddles and melting snow.
Store umbrellas indoors. Clean, dry fully, and store closed to prevent mold and fabric breakdown.
Bring glass tabletops indoors. Glass can crack during repeated freeze and thaw cycles.
Always store furniture upright, not on its side or upside down. Manufacturers place water drain holes in key locations to let water escape from hollow spaces. If furniture is stored on its side or upside down, water cannot drain and will cause frame damage when it freezes.
Choose the most sheltered outdoor spot if storing outside. Under rooflines, against walls, or on covered patios whenever possible.

If you cannot bring furniture inside: Use heavy-duty, waterproof, UV-resistant covers with built-in ventilation panels to prevent condensation. Secure covers tightly at the bottom so winter winds cannot lift them. Elevate furniture on risers or pavers to keep it out of melting snow, and place pieces near a wall, under an overhang, or in the most sheltered corner of your patio.

Material-specific tips:

Wood (teak, Ipe): Clean with mild soap and water. Dry fully. Oil only if you want to maintain the golden color; skip it to let the natural patina develop. Covering and elevating helps prevent cracking or warping. See our full teak care FAQ above for more detail on the Spencer collection by Kingsley Bate.

Metal (aluminum, steel, wrought iron): Wash and dry completely. Apply automotive wax or a protective finish. Cover with vented covers to reduce condensation. Touch up chips or rust spots before winter.

Wicker (resin or natural): Vacuum grooves, then wash gently. Ensure the weave is fully dry. Resin wicker can stay outside with a good cover. Natural wicker should be stored indoors for best results.

Cushions and fabric: Spot clean with mild soap. Air dry fully. Store indoors or in ventilated deck boxes. Avoid airtight plastic containers or bags.

For more seasonal tips, read Extend the Season: Fall Patio Finds to Keep You Outside Longer on our blog, or contact your nearest showroom through the Patio Contact page for personalized winter prep advice.

Does Christy Sports offer commercial patio furniture sales?

Yes. We provide full-service support for restaurants, cafes, resorts, spas, poolside areas, retirement homes, HOA common areas, country clubs, corporate campuses, and hotel properties. With over 25 years of patio sales knowledge, we are the leading source for custom commercial outdoor furniture in the Rocky Mountains.

Our design consultants guide you through the entire process, from your initial vision through delivery and setup. We can accommodate any outdoor area, from hotel balconies to large corporate communal spaces, and work with any budget. After your project is complete, our team supports you through warranty, repair, and reorder needs.

Commercial pricing with volume discounts is available. To learn more or schedule a commercial design consultation, visit the Commercial Patio Sales page or contact us through the Patio Contact page.

Orders & Payment

Can a store hold an item for me?

It is our goal to allow our guests to use the in-store inventory lookup feature to quickly satisfy a need or help a customer plan a purchase. As such, our staff will willingly hold an item aside that they have for the remainder of that business day. If you are unable to come to our store that day, it would be best to place an order online for that item and have it shipped. If you need assistance, please contact the store directly.

Can I buy something online and pick it up in a store?

At this time we are not offering the buy online and pick up in store option. You are welcome to place an online order and we will happily ship to you or you can contact customer service at 1 (888) 413-6966.

Can I pay over the phone and pick up at a store or have a store ship to me?

All retail purchases must be made in store and not over the phone. If you are unable to make it into the store to make your purchase you can place your order online and we will ship the order to you. If you need assistance, please Contact Us. Our customer service team can process an online order for you over the phone.

Can I order online and have it shipped to a store?

If you'd like to ship an item to one of our stores, you are welcome to do so. In order to most effectively service your order, please be sure to use the exact address as it is shown on our website for the store, ensure that the store is open (some of our stores close seasonally) and put your name and SHIP TO STORE in Address Line 2 during checkout.

Can I have this item delivered with my rental?

At this time we are not able to deliver eCommerce or retail purchases with a rental delivery.

If I buy online can I return at store?

Yes, see our RETURNS section for more information.

If I buy in store where can I return?

If you are not satisfied with your purchase, you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, & MT.

All refunds will be issued directly to the original form of payment method and may take up to 7 days from return receipt. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount.

All return and exchange transactions require a picture ID and the original transaction receipt.

Cash refunds over $200 may require longer processing time, and special-order items are subject to the specific terms of sale.

What types of payment do you take?

Christy Sports accepts all major US and Canadian credit cards, PayPal, Apple Pay. Christy Sports does not accept international credit cards for online orders.

We also accept KLARNA as a featured payment method for all customers except those in NM and US territories, allowing you to split your purchase into 4 interest-free payments. Click here to learn more about KLARNA.

The Christy Sports website is unable to redeem gift cards towards online purchases at this time but we hope to enable this functionality soon.

Can I buy or redeem my Christy Sports Gift Card online?

Gift Cards may be purchased online or in-store*. Gift cards can be redeemed at any of our store locations for merchandise and rentals within the Christy Sports family of brands:

Christy Sports
Sturtevant’s
BootDoctors
The Alpineer
Leisure Living
Powder Tools

We are currently unable to redeem gift cards online, but we are actively working on enabling this option for payment in the near-future. When you order a gift card online, you will receive it via FedEx, as you would typically receive any item that you purchase on our website.

*All sales final, no gift card refunds or cash redemptions except where required by law. Not responsible for lost, damaged, or stolen cards. You agree to the terms on the card and those posted at Christy Sports: Rentals, Sales and Custom Boot Fitting + Patio, including waiver of a jury trial and single party arbitration of any disputes in Colorado. The Christy Sports Gift Card balance never expires for a long-standing commitment to you. Click here to check your gift card balance online.

Why was my order processing delayed?

We make every effort to ship orders within 3 business days of the order date. However, to offer such an extensive line of products from the best brands, we include items for sale on our website from locations that are a bit off the beaten path. If you order one of those items, it may take us a few extra days to retrieve your items, and then get them on the way to you.

Do you price match?

Yes, if you find a lower advertised price on the same product, we'll match it. To qualify, please confirm all of the following requirements are met:

The item must be available for immediate purchase at the other retailer* at the time of the Price Match.
Not valid on existing purchases.
The item must be for the exact same item (brand, season, color, size, etc.).
Any additional costs for shipping from the other retailer will be considered in the price match decision.
Additional discounts or coupon codes cannot be applied.
Once the above criteria is met, please contact us and be sure to include a link to the item on the other retailer's website and we will be in touch with you to confirm the price match and proceed with your order. NOTE: Christy Sports Demo Credits cannot be applied to a Price Match. Approval for price matching is made at the discretion of Christy Sports staff.

*Christy Sports is unable to price match Amazon, eBay, other 3rd party marketplaces, non-US businesses or unauthorized retailers of the merchandise being purchased.

Will I be charged sales tax?

Due to our tax nexus, applicable sales tax will be added to all purchases not limited to Colorado, Utah, Montana and Washington addresses.

When will my payment be processed?

Your payment will be charged the day your order ships.

Can I change my order before it's shipped?

Unfortunately we cannot amend orders or shipping addresses after an order has been placed. If you need to change your delivery address, we can cancel your current order and a new order will need to be placed.

Can I cancel my order after placing it?

Yes, you can cancel your order within 30 minutes of placing it. Please contact our Customer Service team as soon as possible to request a cancellation.

What if my order has already been processed?

We’ll make every effort to stop your order before it’s processed at one of our locations. If we’re unable to cancel it in time, don’t worry, you can return the item(s) for a refund once you receive them.

If the price drops after I buy something, can I get a refund?

Yes, if you contact us within 14 days of your online purchase, we'll honor the online price difference in the form of a refund back to your account. If your purchase was made at a store location, you will need to contact them directly. Some exclusions apply, including the Ski-Ya-Later Sale and End of Summer Sale. Please use our Store Locator to find a location near you.

Shipping & Returns

How do I make a return?

To return online orders, follow the steps below:

IF YOU HAVE A CHRISTY SPORTS ONLINE ACCOUNT

1. Login to your account

2. Navigate to "Order History"

3. Select item(s) to return

4. Choose from 3 return methods:

Use a prepaid shipping label ($10 flat rate)
Bring it to our store
Use the carrier of your choice

5. Follow the instructions for the return method of your choice

To view our return policy in full, click here

IF YOU DO NOT HAVE A CHRISTY SPORTS ONLINE ACCOUNT:

Access Order Status

1. Find the "Order status" section on the account login page.

2. Access your order by providing the order number (found in your order confirmation email or packing slip), your email address, and your 5 digit billing zip code.

3. View your order details and click the "Return item" button

4. Select item(s) to return

5. Choose from 3 return methods

Use a prepaid shipping label ($10 flat rate)
Bring it to our store
Use the carrier of your choice

6. Follow the instructions for the return method of your choice

To view our return policy in full, click here.

Returns Address

Christy Sports

Att: Returns

875 Parfet St.

Lakewood, CO 80215

How much do you charge for shipping?

Christy Sports offers FREE GROUND SHIPPING on all standard orders of $99 or more for customers signed into their free Christy Sports account. Any order for less than $99 or placed when not signed into a Christy Sports account will incur a $9.99 shipping charge. Oversized items are excluded from free shipping over $99. Oversized items include skis, snowboards, coolers, car racks & boxes, yard games, wakeboards, waterskis, towables, SUPs, and other large watersports accessories. Free shipping is not available for AK and HI addresses. Shipping for AK and HI addresses will incur a $50 shipping fee. We are unable to ship to PO Boxes or APO/FPO addresses. Free shipping is not available on expedited orders. Create an account here for free shipping on orders of $99 or more plus other perks!

Please note, that orders placed on Friday, Saturday, and Sunday will ship no later than Monday, assuming Monday is not a holiday.

Expedited delivery is available throughout the United States except Alaska and Hawaii. We do not ship to a post office or military address.

Expedited delivery dates: FedEx expedited shipments will deliver Monday–Friday. Packages arrive at businesses by 5:00 p.m. and residences by 8 p.m.

Weekend delivery is not available for expedited deliveries.

Rural areas: Deliveries to remote rural areas may have different delivery timeframes.

There is a $19.99 base charge for expedited orders.
For orders over $400, the base charge is $50.
For orders over $700, the base charge is $75.
For orders over $1000, the base charge is 10% of order value.
Certain oversized or heavy items may incur an addition surcharge.

When will my order ship?

Christy Sports makes every effort to ship out orders by the next business day after your order has been confirmed. Often, we are able to ship them out the same day (when cleared before 1pm MT). Orders placed on Friday; Saturday and Sunday will ship no later than Monday (assuming Monday is not a holiday). Throughout the holiday season we will make every effort to honor this commitment and don't anticipate any additional delays.

NOTE: When we find an item in your order that we can't quickly source from one of our warehouses, we work tirelessly to see if we can find that item from one of our stores, while shipping you the rest of your order, before canceling the item we can't fulfill.

Once the order leaves our warehouse, all orders currently ship via FEDEX ground. Orders shipping to CO and UT are generally in transit for no longer than 1-2 business days. Orders to the East and West can take an extra 2-4 business days to arrive at their destination.

How long will it take to get my order?

Once the order leaves our warehouse, the shipping method you chose during checkout will determine the time in transit (until delivery). Transit time varies by the location of the delivery address, but you can generally expect locations further from Colorado to require longer transit times (for Standard Shipping). Orders shipping to CO and UT are generally in transit for no longer than 1-2 business days. Orders to the East and West can take 3-5 business days from date of shipment.

Does Christy Sports ship internationally?

Unfortunately, we do not ship outside of the US at this time. However, Christy Sports is affiliated and familiar with MyUS.com, the No. 1 international shipping service.

With MyUS.com, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country. MyUS.com uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.
We offer Free Economy Ground Shipping from Christy Sports to MyUS.com. The cost associated with getting the goods from US to you are applied by MyUS.com based upon the weight and size of items you order.

Does Christy Sports ship to P.O. Boxes or Military APO/FPO addresses?

No, we do not ship to PO Boxes. The shipping address must be a physical address. We also do not ship to APO/FPO addresses.

What if I'm not home when my order is delivered?

If no one is available to sign for the goods, the parcel will be delivered without a signature. FedEx delivers between the hours of 8 am – 8 pm. We recommend sending to an address where someone can accept the package during business hours, that way you're sure to get the item as soon as possible!

Please note, Christy Sports is not responsible for a missing package after it has been deemed delivered by FedEx.

I never received my order. What should I do?

If tracking details show the order was delivered, please check around your home, office, neighbor, or area to see if anyone is holding your package. If you are still unable to locate it, please contact customer service at 1 (888) 413-6966 or online right now.

Please note, FedEx delivers between the hours of 8 am – 8 pm and will deliver without a signature. We recommend sending your order to an address where someone can accept the package during delivery hours.

Christy Sports is not responsible for a missing package after it has been deemed delivered by FedEx.

Can I exchange my item for a different color/size?

The easiest way to make an exchange is to place a new order through our website, and return your new, unused item to us for a full refund. This ensures that you get your item more quickly and avoids the risk of it selling out.

Can sale items be returned?

Yes, any unused items can be returned to us within 367 days for a full refund.*

*Unless the promotion under which a sale item is purchased states no returns.

How long will it take to get my refund once I return something?

Returns are processed in the order they arrive at our fulfillment center, and can take up to 7 days for us to process once we receive your return. Refunds are processed back through the original form of payment. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount. You will be notified via email at the address listed on your account when this transaction has taken place.

What is your return/exchange policy?

If you are unsatisfied with your purchase; you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, & MT and by mail.

If returning an item to a retail location, please initiate your return online and have your return confirmation available for the retail associate. A return confirmation receipt is required to process your return.

If you do not have a copy of your return confirmation, please initiate your return online at www.christysports.com/returns or contact customer service for further assistance.

Please note that all shipping charges are non-refundable.

Do you offer expedited shipping?

Christy Sports offers expedited shipping. Select expedited shipping during checkout and your order will arrive within 1 to 3 business days.

Orders placed before 1 pm MST generally ship the same day. Orders placed after 1 pm MST will ship within 24 business hours.

Please note, that orders placed on Friday, Saturday, and Sunday will ship no later than Monday, assuming Monday is not a holiday.

Expedited delivery is available throughout the United States except Alaska and Hawaii. We do not ship to a post office or military address.

FedEx Expedited delivery dates: FedEx expedited shipments will deliver Monday–Friday. Packages arrive at businesses by 5:00 p.m. and residences by 8 p.m. Saturday delivery is not available for standard overnight deliveries.

Rural areas: Deliveries to remote rural areas may have different delivery timeframes.

There is a $19.99 base charge for expedited orders.
For orders over $400, the base charge is $50.
For orders over $700, the base charge is $75.
For orders over $1000, the base charge is 10% of order value.
Certain oversized or heavy items may incur an additional surcharge.

Can I modify an order once it's been placed?

Unfortunately, once an order has been placed, it is forwarded to our distribution centers and cannot be modified. We're sorry for the inconvenience. The best course of action would be to cancel an existing order so that a new order can be placed.

Product

How do I start a warranty claim for something I ordered online?

Many of our products sold on ChristySports.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for specific products, contact the manufacturer directly.
In the event that the manufacturer requires a dealer to continue the process of a warranty, please contact customer service at help@christysports.com. Please be sure to attach your online receipt and images of the defect to avoid any delays processing your claim. All warranties are to be mailed to the original purchase location. Mail your product to:
- ChristySports.com
- Attn: Warranty
- 11005 West 8th Ave, Suite 102
- Lakewood, CO 80215

I received a defective product. What do I do?

If you receive a damaged or defective item, please contact Customer Service within 30 days of delivery at 1 (888) 413-6966 or by email at help@christysports.com. Be prepared to give customer service the last name or order number from your original confirmation. Christy Sports will make every reasonable effort to assist you with your return. Please note, if you do not contact customer service, you are responsible for all return shipping charges.

Is your discount policy the same online as it is in store?

Online prices and selection may vary from our retail stores. Prices and offers are subject to change. Pricing is the same for the most part, but not guaranteed. Our department competes with other online retailers to get you the best deals. We recommend calling the store you are visiting for current prices and availability.

Do you sell used gear online?

Everything we sell online is new and unused. But our friends at Demo Skis are doing fantastic work with the sale of used ski and snowboard gear. They have a large selection and great customer service reviews. Check them out!

If I buy skis and bindings, will they come mounted?

We are unable to mount bindings before shipping. Installation by a certified technician with your ski boot present must be done professionally to ensure your bindings will function as designed and any warranties remain intact

If you purchase skis on www.christysports.com, we will gladly mount them at 50% off our walk-in mounting price. Click here to find your preferred location and call ahead to learn more.

System skis come with their binding plates attached, but the toe and heel pieces will still need to be adjusted to your boot size and specifications by a certified mounting technician.

If I order a snowboard, can I request a specific base color?

Many brands we carry randomize the base colors on their boards. We will do our best to ship the base color requested, but we cannot guarantee that we have exact color left in stock. If you have a specific color you want to purchase please contact customer support to verify the color is available.

Where can I find the most current information about pass sales?

Please visit the resort’s website for the most up-to-date information and general inquiries.

If product is listed online does that mean it's available in stores?

If product is listed online it does not mean it's available in-store. Product availability varies from store to store as well as online.

Stores

Do you accept in-store returns?

If you are not satisfied with your purchase, you can return any unused merchandise within 367 days of the original purchase date when accompanied by your original proof of purchase. Returns are accepted at any of our stores through CO, UT, WA, & MT.

All refunds will be issued directly to the original form of payment method and may take up to 7 days from return receipt. Should the original form of payment not accept a refund, a Christy Sports gift card will be issued for the refund amount.

If the original receipt is not available a photo ID is required to process a return. No receipt returns will be honored in the form of a Christy Sports gift card.

Refund requests on exchange receipts will be honored in the form of a Christy Sports gift card unless the original purchase receipt is available. Refund requests on exchange receipts also require a photo ID.

Cash refunds over $200 may require longer processing time, and special-order items are subject to the specific terms of sale. Please note shipping fees are non-refundable.